Collaborate (EU) - Users cannot connect to live sessions

Incident Report for Class Technologies Inc

Resolved

AWS has resolved the service disruption. Collaborate services are fully operational.

Posted Jan 28, 2026 - 14:48 EST

Update

We are continuing to monitor for any further issues.

Posted Jan 28, 2026 - 14:08 EST

Monitoring

Collaborate services are now operating normally. We are continuing to monitor for any further issues and await the final confirmation from AWS before closing this incident.

More details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.

Posted Jan 28, 2026 - 14:07 EST

Update

AWS continues to apply mitigation steps to resolve the service disruption in the EU-WEST-1 Region.

Our engineering team is working with AWS to mitigate the issue and restore full service as quickly as possible.

More details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.

Posted Jan 28, 2026 - 13:35 EST

Update

Posted Jan 28, 2026 - 12:57 EST

Update

AWS has identified network connectivity issues affecting AWS services in the EU-WEST-1 Region.

Our engineering team is working with AWS to mitigate the issue and restore full service as quickly as possible.

More details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.

Posted Jan 28, 2026 - 12:27 EST

Identified

We have identified that the cause is related to an issue with one of our service providers. Our engineers are engaged in mitigation efforts with the service provider.

Posted Jan 28, 2026 - 12:07 EST

Update

We are continuing to investigate this issue.

Posted Jan 28, 2026 - 11:51 EST

Investigating

Wednesday, January 28, 2026, 4:00 PM UTC/GMT - Collaborate (EU) users are currently unable to connect to live sessions. The Class Engineering team is engaged and actively investigating.

Posted Jan 28, 2026 - 11:47 EST

This incident affected: Collaborate (Collaborate (Europe)).