Resolved -
This incident has been resolved.
Jul 21, 22:30 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 21, 22:13 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 21, 22:00 EDT
Investigating -
Sunday, July 21, 2024, 8:27 PM EST (Eastern Standard Time) UTC/GMT -5 hours - Collaborate (US, APAC) users are currently unable to connect to live sessions. Users may see the following error message:
Uh-oh. We're unable to connect you.
Rejoin or contact the session administrator.
For more information visit our help page
Chat Support
Failure Code: J10).
Our teams are currently investigating.
Jul 21, 21:20 EDT