Resolved -
Thursday, October 1617 2024, 9:25 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server ultra-us-prod-saturn-i-07f8af8a5de088785. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Oct 17, 22:04 EDT
Resolved -
Thursday, October 1617 2024, 9:28 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server ultra-us-prod-saturn-i-00b363ebc5dedd0d3. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Oct 17, 22:03 EDT
Resolved -
Wednesday, October 16, 2024, 6:44 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server ultra-us-prod-saturn-i-0c905647ceda08217. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Oct 16, 19:18 EDT
Resolved -
Wednesday, October 16, 2024, 6:44 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server ultra-us-prod-saturn-i-0482d0077bfd3427f. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Oct 16, 19:16 EDT
Resolved -
Tuesday, October 15, 2024, 8:19 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server ultra-us-prod-saturn-i-085d2b5627db4c6af. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Oct 16, 01:12 EDT
Resolved -
Tuesday, October 15, 2024, 8:17 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server ultra-us-prod-saturn-i-061df44d1eff3f91e. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Oct 16, 01:11 EDT
Resolved -
Monday, October 14, 2024, 17:12 CEST (Central European Summer Time) UTC/GMT +2 hours - The Class Engineering team was alerted to a spike in disconnections that affected the pod-3-eu-central-1-prod hosting region. The system stabilized after 17:22 CEST. End users were impacted by an unexpected increase in users on our hosted solution, however in the vast majority of cases a seamless reconnection would have mitigated any disruption to live sessions. The Class team has confirmed that the impact was due to a brief network disruption by an unplanned increase in users on the servers hosted in eu-central-1.
Oct 14, 11:48 EDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:00 EDT
Scheduled -
The Collaborate v24.18 release will be deployed to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.
Start Time: 02:00 EDT
End Time: 06:00 EDT
Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: please visit the release notes page: https://www.class.com/support/collaborate/release-notes
Oct 9, 12:06 EDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:01 EDT
Scheduled -
The Collaborate v24.18 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: 02:00 EDT
End Time: 06:00 EDT
Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: please visit the release notes page: https://www.class.com/support/collaborate/release-notes
Oct 9, 12:08 EDT