Class Technologies Inc
Update - Work continues to reprocess some longer recordings that show as "Not available." For more information, please refer to: https://support.class.com/s/article/Known-Issue-Investigating-Some-EU-hosted-recordings-are-stuck-in-a-Not-available-state
Jan 03, 2023 - 17:00 EST
Update - The majority of unavailable recordings have been successfully reprocessed and should now appear in the Collaborate Scheduler. Work continues to reprocess the small number of remaining unavailable recordings.
Dec 28, 2022 - 18:23 EST
Monitoring - A fix has been implemented and we are monitoring the results. We are actively working to reprocess all recordings that were affected by this issue. Affected recordings will become available in the scheduler as they are reprocessed.
Dec 27, 2022 - 14:26 EST
Identified - The cause of this issue has been identified and we are working towards a solution.
Dec 27, 2022 - 13:47 EST
Investigating - Tuesday, December 27, 2022 2:00 pm IST (Irish Standard Time) UTC/GMT -0 hours.

The Collaborate team is aware of a small subset of Collaborate EU recordings are not yet available. At this time we believe the issue is related only to larger recordings. We are working to reprocess the unavailable recordings at this time.

Dec 27, 2022 - 09:32 EST
Class for Zoom Operational
90 days ago
100.0 % uptime
Today
Class US Operational
90 days ago
100.0 % uptime
Today
Class Canada Operational
90 days ago
100.0 % uptime
Today
Class South America Operational
90 days ago
100.0 % uptime
Today
Class Europe Operational
90 days ago
100.0 % uptime
Today
Class Middle East Operational
90 days ago
100.0 % uptime
Today
Class Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Collaborate Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Europe) Operational
90 days ago
100.0 % uptime
Today
Class Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023
Postmortem - Read details
Jan 18, 16:31 EST
Resolved - Wednesday, January 18, 2023 11:30 am IST (Irish Standard Time)

The Collaborate team is aware that a small subset of Collaborate EU recordings made between January 17 11:15pm and January 18th 11:15am, might not contain the files or whiteboard content shared during the Collaborate session.

All recordings that used application sharing were not affected.

The issue is resolved at this time and all services are available.

We apologize for the inconvenience

Jan 18, 06:36 EST
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.