Update - The majority of unavailable recordings have been successfully reprocessed and should now appear in the Collaborate Scheduler. Work continues to reprocess the small number of remaining unavailable recordings.
Dec 28, 2022 - 18:23 EST
Monitoring - A fix has been implemented and we are monitoring the results. We are actively working to reprocess all recordings that were affected by this issue. Affected recordings will become available in the scheduler as they are reprocessed.
Dec 27, 2022 - 14:26 EST
Identified - The cause of this issue has been identified and we are working towards a solution.
Dec 27, 2022 - 13:47 EST
Investigating - Tuesday, December 27, 2022 2:00 pm IST (Irish Standard Time) UTC/GMT -0 hours.
The Collaborate team is aware of a small subset of Collaborate EU recordings are not yet available. At this time we believe the issue is related only to larger recordings. We are working to reprocess the unavailable recordings at this time.
Dec 27, 2022 - 09:32 EST
Wednesday, January 18, 2023 11:30 am IST (Irish Standard Time)
The Collaborate team is aware that a small subset of Collaborate EU recordings made between January 17 11:15pm and January 18th 11:15am, might not contain the files or whiteboard content shared during the Collaborate session.
All recordings that used application sharing were not affected.
The issue is resolved at this time and all services are available.
We apologize for the inconvenience
Jan 18, 06:36 EST