The Collaborate v25.22 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.
Start Time: Thursday, December 11, 2025, 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours
End Time: Thursday, December 11, 2025, 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours
Resolved -
At approximately 8:54 AM GMT on Friday, December 5, 2025, users experienced issues joining classes due to a degradation in the Zoom services. At approximately 9:15 AM GMT, Class for Zoom sessions recovered, and users were able to join again. Class for Zoom is now fully operational. More details can be found in the Zoom Incident report here: https://www.zoomstatus.com/incidents/r64zxxxpw66m
Dec 5, 06:03 EST
Resolved -
At approximately 1:14 AM EST on Tuesday, December 2, 2025, some users in a single pod in the Class hosted environment experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 1:44 AM EST, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.
Dec 2, 06:29 EST