Class Technologies Inc

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Class for Zoom Operational
90 days ago
99.93 % uptime
Today
Class US Operational
90 days ago
99.93 % uptime
Today
Class Canada Operational
90 days ago
99.93 % uptime
Today
Class South America Operational
90 days ago
99.93 % uptime
Today
Class Europe Operational
90 days ago
99.93 % uptime
Today
Class Middle East Operational
90 days ago
99.93 % uptime
Today
Class Asia Pacific Operational
90 days ago
99.93 % uptime
Today
Class for Teams Operational
90 days ago
99.99 % uptime
Today
Class for Teams US Operational
90 days ago
99.99 % uptime
Today
Class for Teams Canada Operational
90 days ago
99.99 % uptime
Today
Class for Teams South America Operational
90 days ago
99.99 % uptime
Today
Class for Teams Europe Operational
90 days ago
99.99 % uptime
Today
Class for Teams Middle East Operational
90 days ago
99.99 % uptime
Today
Class for Teams Asia Pacific Operational
90 days ago
99.99 % uptime
Today
Collaborate Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Europe) Operational
90 days ago
100.0 % uptime
Today
Class Support Portal Operational
90 days ago
99.98 % uptime
Today
Class Trust Center Operational
90 days ago
100.0 % uptime
Today
Class Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 22, 2025

No incidents reported today.

May 21, 2025
Class for Teams Recording Issue
Resolved - The issue has been resolved. The stuck recordings have been reprocessed and should now be available. Please contact Class Support if you continue to experience issues with any recordings stuck in a processing state.
May 21, 16:07 EDT
Identified - Class is tracking an issue that is causing a small subset of Class for Teams recordings to be stuck in a processing state.

The issue has been escalated to Microsoft, and we are working with them on a resolution. We will update this article as soon as more information becomes available.
May 21, 10:40 EDT
Collaborate - (EU) Single Session Server Taken Out of Service
Resolved - Wednesday, May 21, 2025, 11:11 AM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-05f9498999bb08575). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
May 21, 07:43 EDT
May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
Known Issue: Video Appears Black for iOS 18.4+ Users in Class for Zoom
Resolved - This incident has been resolved.
May 17, 08:10 EDT
Identified - Issue:

Class is tracking an issue that is affecting a subset of users on Apple mobile devices running iOS versions 18.4 and 18.5. The issue affects iOS users on version 18.4+, and causes the users' video to appear black to other users in Class for Zoom sessions. All other session features, including audio, screen share, and chat, remain unaffected.

The issue has been escalated to Zoom for further investigation and resolution. We will update this article as soon as more information becomes available.

Workaround:

At this time, there is no available workaround on impacted iOS devices. If possible, we recommend that affected users join Class from a different device, such as:

- A computer (Windows or macOS).
- An Android tablet or phone.
- An iOS device running an earlier version than 18.4 (if available).

Users on earlier versions of iOS can delay updating to avoid this issue until Zoom provides a resolution.
May 16, 11:19 EDT
May 16, 2025
May 15, 2025
Collaborate (CA) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 02:00 EDT
Scheduled - The Collaborate v25.08 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, May 15, 2025, 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, May 15, 2025, 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-for-Web-formerly-Collaborate-Version-25-08-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes
May 3, 10:43 EDT
Collaborate (US) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 02:01 EDT
Scheduled - The Collaborate v25.08 release will be deployed to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, May 15, 2025, 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, May 15, 2025, 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-for-Web-formerly-Collaborate-Version-25-08-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes
May 3, 10:43 EDT
May 14, 2025
Collaborate (EU) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:00 EDT
Scheduled - The Collaborate v25.08 release will be deployed to the Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.

Start Time:
Thursday, May 15, 2025, 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, May 15, 2025, 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-for-Web-formerly-Collaborate-Version-25-08-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes
May 3, 10:42 EDT
Collaborate (Asia Pacific) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 11:00 EDT
Scheduled - The Collaborate v25.08 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.

Start Time:
Thursday, May 15, 2025, 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, May 15, 2025, 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-for-Web-formerly-Collaborate-Version-25-08-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes
May 3, 10:36 EDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Known Issue: Delayed Audio Connection After Updating to Chrome and Edge version 136 on Windows
Resolved - Microsoft Edge Update:

Microsoft released an update for Edge today. Some devices may have automatically received the Edge update, and Edge may require a restart to complete the update. Some devices will need to have the update installed manually. Windows users should open the Edge menu > Help and feedback > About Microsoft Edge to confirm that Edge version 136.0.3240.64 is listed. If an older version of Edge is listed, please update Edge.

Resolution:

The latest updates for Google Chrome and Microsoft Edge have resolved this incident. Please update your Chrome and Edge browsers to the newest version.
May 9, 15:09 EDT
Monitoring - Chrome released an update today, while Edge has not yet. Some devices may have automatically received the Chrome update, and Chrome may require a restart to complete the update. Some devices will need to have the update installed manually. Windows users should open the Chrome menu > Help > About Google Chrome to confirm that Chrome version 136.0.7103.93 is listed. If an older version of Chrome is listed, please update Chrome.

We will continue to monitor the issue and post another update when an update for Edge has been released.
May 7, 11:34 EDT
Identified - Issue:

Class is tracking an issue that is affecting a subset of users on Windows who have upgraded to the latest version of Chrome and Edge (136). The issue was introduced by the browser, and causes significant delays in connecting to audio on Class for Zoom, Class for Teams, and Class for Web (formerly Collaborate). This delay will result in the Connecting to Audio dialog displaying for an extended amount of time, potentially over 10 seconds and up to a minute, which most often occurs when joining the Class session or moving to/from Breakout Rooms. The connection to audio will eventually complete successfully after the delay. The delay does not affect unmuting or muting behavior.

The issue has been reported to Chromium, the community that supports the Chrome web browser, under https://issues.chromium.org/issues/414842421. They are planning an update to the browser to resolve this issue in the next few days.

Workaround:

Class recommends that users on Windows do not upgrade to version 136 of Chrome or Edge at this time.

For users that have already updated to version 136, users should wait until the audio successfully connects. Once the fix to https://issues.chromium.org/issues/414842421 is available in Chrome/Edge, users should immediately update to that version.
May 5, 10:44 EDT
May 8, 2025

No incidents reported.

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