Performance Degradation on a Single Class Pod

Incident Report for Class Technologies Inc

Resolved

At approximately 9:00 AM ET on Wednesday, January 3rd, critical services in a single pod in the Class hosted environment experienced performance degradation, which led to a brief loss of service for all clients hosted on that pod at approximately 9:05 ET. Class engineers were immediately engaged and took corrective action. At approximately 9:15 AM ET, systems returned to normal operations. The service continues to operate as expected. Class engineers will continue to monitor systems closely.
The issue is a recurrence of an incident that occurred on Tuesday. Class engineers were able to use information from both events to isolate the root cause to a rare issue when presenter mode is used in a large whiteboard. Class has effectively mitigated the issue from creating a service disruption, and will be applying a hotfix to correct the application issue overnight.

Posted Jan 03, 2024 - 09:00 EST