Class - Monitoring Alert for Disconnections

Incident Report for Class Technologies Inc

Resolved

Wednesday, March 19, 2025, 5:50 - 5:57 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours - The Class Engineering team was alerted to a spike in disconnections that affected the pod-2-sa-east-1-prod hosting region. The system stabilized after 5:57 PM EDT. End users connected to sessions hosted on these pods during this time may have been disconnected and unable to join sessions until after the system stabilized. We are investigating the root cause.

Posted Mar 19, 2025 - 18:23 EDT

This incident affected: Class for Zoom (Class South America) and Class for Teams (Class for Teams South America).