Collaborate (US) - Monitoring Alert for Disconnections
Incident Report for Class Technologies Inc
Resolved
Wednesday, August 28, 2024, 1:50 a.m. EST (Eastern Standard Time) UTC/GMT -5 hours - The Collaborate Engineering team was alerted to a spike in disconnections that affected the US hosting region. The system stabilized after 10-15 minutes. End-user impact varied because of an unanticipated increase in usage in the region. However, in the vast majority of cases, a seamless reconnection would have mitigated any disruption to live sessions. The Collaborate Engineering team has confirmed that the impact was due to a spike in usage that required the team to upscale the region.
Posted Aug 28, 2024 - 03:59 EDT
This incident affected: Collaborate (Collaborate (US)).
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