The Collaborate v26.06 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.
Start Time: Thursday, April 16, 2026, 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
End Time: Thursday, April 16, 2026, 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
Completed -
The scheduled maintenance has been completed.
Apr 9, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 EDT
Scheduled -
The Collaborate v26.06 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: Thursday, April 9, 2026, 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
End Time: Thursday, April 9, 2026, 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
Resolved -
Thursday, April 9, 2026, 10:22 AM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions. Any users still experiencing issues should refresh their browser to reconnect to the session.
Apr 9, 05:22 EDT
Resolved -
This incident has been resolved. Class Support Portal Live Chat (https://chat.class.com) continues to operate as expected.
Apr 3, 06:22 EDT
Investigating -
Class Support Portal Live Chat (https://chat.class.com) is currently not responding to prompts. Our team is aware of the issue and is actively investigating to restore full service.
While we work to correct this, we recommend visiting https://support.class.com to access our self-service resources.
To submit a new support case, please use the following methods:
Class Admins: Sign in directly to the Support Portal (https://support.class.com) to open a new case. Other Class Users: Initiate a chat session at https://chat.class.com, and when prompted, press the "Enter" key twice to display the "Send us a ticket" button.
Apr 2, 13:34 EDT