The Collaborate v26.06 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.
Start Time: Thursday, April 16, 2026, 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
End Time: Thursday, April 16, 2026, 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
Resolved -
This incident has been resolved. Class Support Portal Live Chat (https://chat.class.com) continues to operate as expected.
Apr 3, 06:22 EDT
Investigating -
Class Support Portal Live Chat (https://chat.class.com) is currently not responding to prompts. Our team is aware of the issue and is actively investigating to restore full service.
While we work to correct this, we recommend visiting https://support.class.com to access our self-service resources.
To submit a new support case, please use the following methods:
Class Admins: Sign in directly to the Support Portal (https://support.class.com) to open a new case. Other Class Users: Initiate a chat session at https://chat.class.com, and when prompted, press the "Enter" key twice to display the "Send us a ticket" button.
Apr 2, 13:34 EDT
Resolved -
Monday, March 23, 2026, 6:58 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-au-prod-saturn-i-09e2efcbc546dd47d). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Mar 23, 03:58 EDT